Thursday, May 21, 2015

Lync 2013 Client unable to see / add contacts

Encountered an interesting issue in our environment.
There is small pockets of users that encounter an issue of being unable to see existing contacts and add new contacts to their respective Lync clients.
The Lync client version were updated to the latest build of 15.0.4719.1000 but that did not help.
The error that they encountered is "Cannot add,remove or move contacts or groups at this time. Please try again later" as per the screenshot below












Resolution

Perform the actions below on the Lync client affected

  1. Go to Tools/Options
  2. On the pop up window, select Personal from the list on the right
  3. Change the personal information manager setting to None for at least 30 minutes (This will be based on your active directory replication interval)
  4. Then switch it back to Microsoft Exchange or Microsoft Outlook

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